Legal Information

Privacy Policy

At Kapidhwaja, we value your trust as much as your journey. This policy outlines how we handle your data to ensure a premium and secure experience.

1. Introduction

Welcome to Kapidhwaja. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.

This privacy policy applies to all information collected through our website, mobile application, and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").

The purpose of this privacy policy is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services. This includes:

  • Personal Information: Name, email address, phone number, and physical address for booking and billing purposes.
  • Log Data: Information our servers automatically collect when you access our Services, such as IP address, browser type, and operating system.
  • Cookies: We use cookies and similar tracking technologies to access or store information. These help us understand your preferences and improve your experience.
  • Usage Data: Information about how you use our website, such as features used, time spent, and referring URLs.

3. How We Use Information

We use personal information collected via our Services for a variety of business purposes described below:

  • To provide and improve services: To manage bookings, verify identity, and ensure a smooth vehicle rental process.
  • Communication and support: To send you administrative information, booking confirmations, and respond to your inquiries.
  • Security and fraud prevention: To monitor for potential security breaches and protect the integrity of our fleet and user base.

4. Sharing of Information

No Selling of Personal Data: We do not sell, rent, or trade your personal information with third parties for their promotional purposes.

We only disclose information when it is legally required or necessary for:

  • Compliance with laws or legal processes.
  • Protection of our company rights and safety.
  • Business transfers during mergers or sales of assets.
  • Technical service providers who assist in operating our website and business.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy:

  • We retain booking records as required by financial and tax regulations.
  • Users have the right to request the deletion of their personal data at any time, subject to legal retention obligations.

6. Security Measures

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We use industry-standard encryption and secure servers to ensure your data remains protected from unauthorized access or disclosure.

7. User Rights

Depending on your location, you have certain rights regarding your personal data:

  • Request Access: You can request a copy of the personal data we hold about you.
  • Request Deletion: You can ask us to erase your data from our systems.
  • Update Information: You can request that we correct or update any inaccurate or incomplete information.

8. Third-Party Services

Our Services may contain links to or integrations with third-party providers:

  • APIs: We use mapping APIs for location services.
  • Analytics: We use tools like Google Analytics to understand site traffic and usage patterns.
  • Payment Gateways: All transactions are processed through secure, PCI-compliant payment providers.

9. Children's Privacy

We do not knowingly solicit data from or market to children under 18 years of age. Our services are intended for adults who hold a valid driver's license. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data.

10. Changes to Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently.

Contact Information

Company Name

Kapidhwaja Translines LLP

Email Address

kapidhwajatranslinesllp@gmail.com

Office Address

New Panvel, Navi Mumbai, Maharashtra, India

Effective Date

January 1, 2025